Privacy notice

Who is responsible for your data

Hyphen Solutions (business registration no. 202603157398) is responsible for personal data collected through this website and in connection with enquiries about our services. In this notice, “Hyphen”, “we”, “us” and “our” refer to Hyphen Solutions.

Questions, access requests and correction requests may be submitted through our enquiry form.

What we collect and where it comes from

We collect information you provide directly, including your name, business email address, company, service interest and the message you submit. Please do not send passwords, identity documents, payment-card details, health information or confidential customer records through the website form.

Our hosting and form providers may also process limited technical information needed to deliver and protect the service, such as IP address, browser information, request time and anti-spam signals.

Why we process it

We use this information to:

• reply to your enquiry and assess whether our services are suitable;
• prepare a requested demonstration, scope or proposal;
• maintain a record of business discussions and agreed next steps;
• protect the website and enquiry channel from misuse; and
• meet legal, accounting and dispute-resolution requirements.

Providing enquiry information is voluntary. If required fields are not provided, we may be unable to assess or respond to the enquiry. We do not sell personal data or add enquiry contacts to a marketing list without a separate choice.

Who receives it

Enquiry submissions are processed by Web3Forms and forwarded to our business mailbox. Website requests are processed by our hosting and security providers. We may also disclose relevant information to professional advisers, service providers working under our direction, or a public authority when required by law.

Web3Forms states that its servers are in the United States. This means enquiry data may be processed outside Malaysia. We limit disclosures to providers needed for the stated purposes and review the safeguards available for cross-border processing.

Website analytics and operational monitoring

Cloudflare processes limited request and performance information to deliver, secure and monitor this website. We use aggregate traffic, error and performance information to understand whether the website is available and functioning correctly. We also record a limited set of first-party conversion events, such as opening the CRM or submitting an enquiry, together with the page and route context. These events do not store IP addresses, names, email addresses or full browser strings. We do not use advertising cookies, cross-site tracking or session recording.

Retention and security

We normally retain an enquiry and related correspondence for up to 24 months after the last meaningful contact, unless a longer period is required for a contract, legal obligation or dispute. Web3Forms may retain submissions according to the selected service plan before deletion. We use access controls, restricted accounts and reputable service providers to reduce the risk of loss, misuse or unauthorised disclosure. No internet service can guarantee absolute security.

Your choices and rights

Subject to applicable law, you may ask whether we hold your personal data, request access or correction, withdraw consent for future processing, or ask us to stop processing information that is no longer required. We may need to verify your identity and may retain limited information where the law requires it.

You may also lodge a complaint with Malaysia's Personal Data Protection Commissioner. We encourage you to contact us first so we can try to resolve the concern.

Updates

We may update this notice when our services, providers or legal obligations change. The effective date above identifies the current version.